Refund policy

Return & Refund Policy

At Mayo.pk, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with all original packaging and accessories.
Include proof of purchase (order confirmation or receipt).

How to Start a Return

To request a return, please contact us at:

📧 Email: mayopkstore@gmail.com

Include your:

Order number
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we'll provide instructions on how to return your item.

Please do not send any item back without contacting us first, as unauthorized returns cannot be accepted.

Return Address: [Add your return address here]

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged product
A defective item
The wrong product

Contact us within 48 hours of delivery at mayopkstore@gmail.com with photos of the item and packaging. We'll review your request and arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items cannot be returned:

Used or installed products
Customized or special-order items
Personal care products
Perishable goods
Hazardous materials or flammable products
Gift cards
Clearance or final-sale items

If you're unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

If you wish to exchange an item, the quickest option is to return the original product (once approved) and place a new order for the desired item.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved:

Refunds will be issued to your original payment method.
Processing typically takes 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us at mayopkstore@gmail.com.